Customer Care and Support

With your investment in SAP & SGT, it is understood and expected that you will have questions outside of the pre & post go-live phases of your implementation. With our goal to provide the best customer care and support in the industry, SGT is pleased to offer enhanced Customer Care & Support focused on delivering world-class customer support & training.

Premium Support includes everything in regular maintenance, plus a specific, assigned, professional Customer Success Manager that delivers semi-monthly reviews of support incidents, semi-annual account reviews, unlimited application training by our SAP-certified consulting staff, regular business process consulting, and most importantly, live, call-in support during local business hours – so you can better align and leverage your SAP system based on your specific, and every changing needs.

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